📄 Return & Refund Policy
At XXprezz Lust, your satisfaction is our priority. As we work with our official supplier Dreamlove, our return and refund policy complies with strict health, hygiene, and safety regulations.
Return Eligibility
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Returns are accepted only for defective, damaged, or incorrectly shipped products.
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For health and hygiene reasons, opened, used, or unsealed intimate items cannot be returned.
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Products must be returned in their original packaging, unopened, unused, and in perfect condition.
Return Window
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Customers may request a return within 14 calendar days of delivery.
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Damaged or defective products must be reported within 48 hours of receipt by contacting our support team.
Return Method & Costs
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Returns must be shipped back via mail or courier service.
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Customers are responsible for return shipping costs, unless the product is defective or incorrectly shipped, in which case XXprezz Lust will cover the return costs.
Refunds
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Refunds are processed once the returned product has been inspected and approved by our supplier.
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Refunds will be issued to the original payment method within 7–14 business days.
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Shipping costs are non-refundable.
Exchanges
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We do not offer direct exchanges.
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If you wish to replace a product, please return it (if eligible) and place a new order.
Contact for Returns
For any return or refund requests, please contact us at:
📧 info@xxprezzlust.com
📞 +41 79 296 21 08
Return Address:
XXprezz Lust
Mattenstrasse 5a
2558 Aegerten
Switzerland