Customer Help
Our happiness team is always here to assist.
Orders and Shipping
Switzerland & EU: 2–7 business days · UK/EEA: 3–8 · USA/Canada: 5–12 · Rest of World: 7–15. Customs or remote areas can add time.
Yes—worldwide. All parcels are sent in plain, discreet packaging with no product names.
Free worldwide shipping from €149 (or local equivalent). Below that, live rates are shown at checkout.
Usually yes. If stock/logistics require split shipping, you may receive multiple parcels at no extra cost.
You’ll receive a tracking link by email once shipped. You can also check My Account → Orders.
If your order hasn’t been packed, yes—contact us ASAP with your order number.
Carriers may attempt re-delivery or hold your parcel at a pickup point. Use your tracking link to manage options.
For Swiss customers, Swiss VAT is included where applicable (8.1% standard). Outside Switzerland, local VAT/GST or duties may apply per your country’s rules.
Possibly, depending on destination and order value. Any import fees are the buyer’s responsibility.
We never print product names outside the parcel. Your payment statement shows the store/processor name, not product names.
On select routes. If available for your address, you’ll see the option at checkout.
This depends on the carrier in your area. Use your tracking page to request a pickup point or date, if offered.
Returns and Exchanges
For hygiene and safety, returns are accepted within 14 days only for unopened, unused items in their original sealed packaging. Opened intimate items, lubricants, cosmetics, and lingerie/underwear can’t be returned unless faulty.
Contact support to obtain a Return Merchandise Authorization (RMA). Unauthorised returns may be refused.
If we made an error or the item is faulty, we cover it. For change-of-mind returns of eligible unopened items, the customer pays return shipping.
Contact us within 48 hours of delivery with photos. We’ll arrange a free replacement or refund.
Report within 48 hours with clear photos/video of the packaging and item. We’ll resolve it quickly.
If the item is unopened and eligible, yes (subject to stock). We’ll provide instructions with your RMA.
Once your return is inspected and approved, refunds are issued to the original payment method—usually within 3–10 business days (bank times may vary).
Manufacturer warranties (typically 1–2 years) cover defects in materials/workmanship. Contact us with your order number and evidence; we’ll guide the claim.
Opened/used intimate devices, lubricants, cosmetics, lingerie/underwear, and clearance items marked “final sale,” unless faulty.
We’ll provide the correct return address and instructions with your RMA. Do not send returns before receiving authorization.
Payments, Accounts, Privacy & Safety
Major cards, PayPal, and regional options shown at checkout. All payments are securely processed (PCI-DSS compliant).
No. We never see or store full card data; payment gateways handle this securely.
Prices default to EUR; you can switch currencies. Your bank may apply conversion fees.
Go to My Account and register with your email. You can also checkout as a guest.
Yes. We comply with Swiss data protection law (nDSG). See our Privacy Policy for full details.
Always. Neutral outer packaging with a generic sender name—no product names outside.
18+ only. By purchasing, you confirm you’re at least 18 and that these products are legal in your jurisdiction.
We stock reputable brands and list materials/ingredients on product pages. If you have allergies, review ingredients and consult a healthcare professional.
Most devices include a manufacturer warranty (usually 1–2 years) covering defects—not wear, misuse, or liquid damage (unless stated). Keep your invoice.
Email info@xxprezzlust.com, WhatsApp +41 79 296 2108, or use our Contact form. Business address: registered in Bern, Switzerland (see Imprint/Legal Notice).